At Sweet Bouquets, we strive to deliver the highest quality chocolate gifts and ensure your satisfaction. Due to the seasonal nature and regional availability of certain items, substitutions may occasionally be necessary. This may include packaging, wrapping paper, soap flowers, and decorations. When substitutions are made, we adhere to the following strict guidelines to maintain the quality and presentation of your gift:

1. Quality Assurance: Any substitution will be of superb quality to ensure customer satisfaction.
2. Consistency in Appearance: The color and shape of the chosen product must take priority, and no change in size or shape is permissible.
3. Value Guarantee: The value of the replacement item will be equal to, or greater than, the original variety.
4. Attention to Detail: When substitutions are made, we take the utmost care to provide items that maintain the overall effect and aesthetic of the gift.

Your satisfaction is our priority, and we are committed to delivering a beautiful and delightful experience with every Sweet Bouquets order. If you have any questions or concerns about our substitution policy, please contact us at info.sweetbouquets@gmail.com.