FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to our FAQ section! Here, we’ve compiled answers to some of the most common questions we receive about our sweet bouquets. Whether you're curious about our products, customization options, or delivery services, you’ll find all the information you need right here.

If you have any additional questions, feel free to reach out to us directly.

SWEET BOUQUETS

What types of chocolates and sweets do you use in your bouquets?

We use popular chocolates such as Kinder Bueno, Ferrero Rocher, Raffaello, and Lindtore. We also include a variety of other high-quality sweets to ensure a delightful treat for every taste.

Can I customize my sweet bouquet?

Yes, you can! We offer customization options to tailor your bouquet to your preferences or the recipient's favorite sweets. Just let us know your requirements when placing your order.

How do I place an order?

You can place an order directly through our website. Simply select the bouquet or sweet box you want, and follow the checkout process. If you need assistance, feel free to contact us.

If you are experiencing problems while placing your order, please do not hesitate to contact our Customer Service Team by email: info.sweetbouquets@gmail.com

Can I add a personalized message to my bouquet?

Absolutely! You can add a free personalized message to your bouquet to make it even more special. Just include your message during the checkout process.

Why might Sweet Bouquets need to make substitutions ?

At Sweet Bouquets, we understand that the availability of packaging, wrapping paper, soap flowers, and decorations can vary seasonally and regionally. Therefore, we may occasionally need to substitute these items. Our policy ensures that any substitutions made maintain superb quality and adhere strictly to color and shape preferences without altering size. We guarantee that the value of substituted items will be equal to or greater than the original variety chosen. Every effort is made to ensure that substitutions preserve the overall aesthetic and effect of your gift. Your satisfaction is paramount, and we are dedicated to providing a beautiful experience with every Sweet Bouquets order.

For more details, please review our Product Substitution Policy.

How far in advance should I place my order?

Our standard order processing time is within 2-3 business days after you place your order and we receive payment.

During peak times, such as before and after Valentine's Day, Mother's Day,Wedding Season, and the Christmas season, as well as during promotional and sale periods, processing may take up longer due to high order volumes.

We recommend placing your order at least 2-3 days in advance to ensure availability and timely delivery. For special occasions or larger orders, it’s best to order even earlier.

What occasions are your sweet bouquets suitable for?

Our sweet bouquets are perfect for birthdays, anniversaries, holidays, weddings, graduations, Valentine's Day, Mother's Day, Father's Day, and any other special occasion. They make a stylish and delicious alternative to traditional gifts.

Do you use locally sourced sweets?

Yes, we take pride in sourcing our chocolates and sweets from local suppliers in Ireland, ensuring freshness and supporting our local community.

How can I find allergen information for your products?

According to HSE guidelines, we ensure that all allergen information is clearly listed on our product packaging and available on our website. If you have specific allergen concerns, please check the product details or contact our customer service team before placing your order to ensure the safety and suitability of our products for your needs.

Where can I find the nutritional information for products?

Nutritional information and ingredients can be found on each individual product page.

Do you offer delivery services?

Sweet Bouquets delivers your chocolate treats anywhere in Ireland.For more details, visit our Delivery Page or click HERE

PREMIUM SWEET TREAT BOXES

What are Premium Sweet Treat Boxes?

Premium Sweet Treat Boxes are specially curated gift boxes filled with a selection of high-quality sweets and chocolates. You can choose from a variety of treats including Kinder Bueno, Ferrero Rocher, Raffaello, Lindor, or request other favorites in advance.

Can I choose the sweets that go into the Boxes?

Yes, you can fill your box with your favorite sweets from our premium selection, including Kinder Bueno, Ferrero Rocher, Raffaello, or Lindor. On special request in advance, we can also fill the boxes with different sweets or chocolates.Please contact us to discuss your specific needs.

What is the delivery time for the Boxes that are in stock?

Our standard delivery ensures that your Premium Sweet Treat Box arrives within 3 working days.

What if the Premium Sweet Treat Box I want is out of stock?

If the box you want is out of stock, the waiting time is around 3 weeks. We will notify you of any delays and keep you updated on the status of your order.

Can I return a Premium Sweet Treat Box if I change my mind?

Due to the nature of our products, we cannot accept returns on Premium Sweet Treat Boxes, especially since they are intended as gifts and contain perishable items. However, if your box arrives damaged, please notify us within 48 hours of delivery.For more details, please review our Refund Policy 

For any questions or assistance with your order, please contact our customer service team at info.sweetbouquets@gmail.com

DELIVERY

What is the order processing time for Sweet Bouquets?

Our standard order processing time is within 2-3 business days after you place your order and we receive payment.

During peak times, such as before and after Valentine's Day, Mother's Day,Wedding Season, and the Christmas season, as well as during promotional and sale periods, processing may take up longer due to high order volumes.

We recommend placing your order at least 2-3 days in advance to ensure availability and timely delivery. For special occasions or larger orders, it’s best to order even earlier.

How long does delivery take after my order has been processed?

All orders are shipped with AnPost (standard post). Delivery within Ireland usually takes 3 working days. The delivery time for international shipping depends on the destination country (which varies from 5-15 working days.

Please keep in mind that all times are estimates.

Delivery is Monday to Friday excluding weekends and bank holidays.

During sale periods and due to high order levels there may be a slight delay in receiving your order. We thank you for your patience and understanding in this matter.

Please Note:

Each product sold on the sweetbouquets.ie website has an estimated delivery time. We endeavour to deliver to the times as soon as possible, however on rare occasions delays may occur which are outside of our control.

Items sold online will only be delivered to the address specified on your order.

If you have a query, please contact our Customer Service Team at: info.sweetbouquets@gmail.com

Do we deliver same day?

Unfortunately, we do not deliver at the same day.

We cannot offer delivery on specific dates or at specific times. Estimated delivery times will be calculated by the courier.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

You can track the location of your delivery through the An Post Tracking Portal.

This will allow you to monitor the progress of your delivery until it reaches your doorstep.

All orders are shipped with AnPost (standard post). Delivery within Ireland usually takes 3 working days. The delivery time for international shipping depends on the destination country (which varies from 5-15 working days.

For more information on your order please contact our team at info.sweetbouquets@gmail.com

Delivery times are estimated and not guaranteed.

Do you send billing information with the order?

No, we never include an invoice or billing information with orders. A printed confirmation with product details and gift note will be included.A detailed receipt will be sent to the email address provided at checkout.

What are the guidelines for providing a delivery address?

When providing us with a delivery address please complete all applicable fields during the checkout process. 

An Irish contact number, an e-mail and an Eircode are essential for timely delivery.

If we cannot deliver the parcel due to an incorrect or incomplete delivery address or because the receiver is not available we will not be liable to refund or replace your order.

We do not deliver to P.O. Boxes.

How do you package my order for delivery?

We take pride in making certain that each item ordered is delivered in excellent condition.Your items will be carefully packed in professional packaging and bubble wrap.

Do we deliver internationally?

We can ship internationally on request. Please contact us for a shipping quote HERE

We use An Post for all international shipping. The delivery time for international shipping depends on the destination country (which varies from 5-15 working days. Shipping cost is calculated by weight.

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sweet Bouquets is not responsible for these charges if they are applied and are your responsibility as the customer.

Destinations & Rates

It should be noted that delivery times are not guaranteed and are only estimated based on working days. If there are bank or public holidays, the estimated delivery times will be longer.

Nationwide Ireland - Usually 3 working days

All orders are shipped with An Post (standard post). Delivery within Ireland usually takes 3 working days from the time they collect from us.

You can track your order using the tracking number provided by email to you when your order has been processed.  Once we hand the order over to the courier the fastest and easiest way to get updates on your order is to track it directly with AN POST as it is no longer in our possession or control.

Cost is €6.75.

Keep in mind if you order in the evening or weekend that it will be packed and sent for delivery the following working day.

International Shipping

We can ship internationally on request. Please contact us for a shipping quote HERE

We use An Post for all international shipping. The delivery time for international shipping depends on the destination country (which varies from 5-15 working days.Shipping cost is calculated by weight.

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Sweet Bouquets is not responsible for these charges if they are applied and are your responsibility as the customer.

Please Note

Please note that Sweet Bouquets cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping. We work hard to prevent any damage during transit; however, once the products leave our location, any damage that may occur is out of our hands. We are also not responsible for delays caused by our shipping provider due to weather or any other circumstances beyond our control.

Customs, Duties and Taxes

Sweet Bouquets Online Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

PAYMENTS

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All transactions are securely processed to ensure your payment information is protected.

Is my payment information secure?

Yes, your payment information is secure. We use industry-standard encryption and security protocols to protect your personal and payment details during the transaction process.

Can I use multiple payment methods for a single order?

Currently, we only accept one form of payment per order. You can choose to pay using any of the accepted payment methods, but combining multiple methods for a single purchase is not supported at this time.

When will my credit card be charged for my order?

Your credit card will be charged at the time of purchase. Once your payment is successfully processed, you will receive an order confirmation email detailing your purchase and payment information.

RETURNS

Do you accept returns for chocolate gifts?

Due to the delicate nature of our products, we do not accept returns on any of our chocolate gifts, except in cases where the item arrives damaged or defective.

What should I do if my order is delivered in poor condition or damaged?

If your order is delivered in poor condition or damaged during transit, please inspect your order upon receipt, notify us within 48 hours of delivery, and provide details and photographs of the damage via email at info.sweetbouquets@gmail.com.

We will assess the issue and offer either a replacement or a refund depending on the nature of the complaint.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

How long do I have to report a problem with my order?

For any issues with your order, such as damage, poor quality, or incorrect items, you must notify us within 24 hours of delivery. For items damaged in transit, please contact us within 48 hours of the item being marked as delivered.

Can I return a product if I don't like the taste?

No, we cannot accept returns of products merely because you do not like the taste, as taste is a personal and subjective matter.

What if the color of the product does not match what I expected?

We strive to display product colors as accurately as possible on our site, but as all products are handmade, colors may vary. Therefore, we cannot accept returns due to color discrepancies.

At Sweet Bouquets, we understand that the availability of flowers, packaging, wrapping paper, and decorations can vary seasonally and regionally. Therefore, we may occasionally need to substitute these items. Our policy ensures that any substitutions made maintain superb quality and adhere strictly to color and shape preferences without altering size. We guarantee that the value of substituted items will be equal to or greater than the original variety chosen. Every effort is made to ensure that substitutions preserve the overall aesthetic and effect of your gift. Your satisfaction is paramount, and we are dedicated to providing a beautiful experience with every Sweet Bouquets order.

For more details, please review our Product Substitution Policy.

How will my refund be processed?

Refunds will be made to the original credit card or debit card account used to make the online purchase.

How can I contact Sweet Bouquets for further assistance?

For any questions or further assistance, please contact us at info.sweetbouquets@gmail.com. We are here to help and ensure your satisfaction with every purchase.

For more details, please review our Refund Policy 

CONTACT

What are the opening hours for the Sweet Bouquets online store?

Our online store is open 24/7, allowing you to place orders at any time. However, our customer service team is available to respond to queries and assist you during regular business hours, Monday to Friday from 9 AM to 5 PM.

How can I contact Sweet Bouquets for any queries or assistance?

You can contact Sweet Bouquets by sending an email to info.sweetbouquets@gmail.com. Our customer service team is ready to assist you with any questions or concerns you may have regarding your order or our products.

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